Saturday, November 9, 2024

Licensing database upgrade and downtime

Board upgrading its licensing database, which will cause downtime from November 14-18
Raleigh, NC
Nov 9, 2024

Starting this Thursday, November 14, 2024, the board’s licensing database software will be upgraded to a new version. During this time, many online services will be UNAVAILABLE.

What change is happening?

The board’s licensing database software is being upgraded to a new version. The new software will be an improved architecture for the services you use, and it enhances security and business-continuity features. But initially the improvements will be visible only to staff users of the software. In upcoming months, you will begin to see more user-friendly services.

When will the change be happening?

The system will be down starting this Thursday, November 14. We expect to be back up Monday, November 18, though we may be back up over the weekend. There’s a remote possibility that any issues identified Monday, November 18, will require us to be down until Tuesday, November 19.

How will the downtime affect the public?

We must disable many online services, a full list of which appears below. That’s because the database will be inquiry-only during the transition, so there can’t be any additions or changes to the database, including new applications or updates to existing data.

What is a full list of services that will be down?

  • License renewals
  • Barber shop permit application
  • Apprentice barber exam application
  • Instructor exam application
  • Payment of civil penalties
  • Duplicate license requests
  • Online license verification for individuals and shops
  • Payment to retake exams
  • Payment for initial apprentice license
  • Student permit application
  • Monthly report of student hours
  • Exam portal

What is a full list of services that will remain up during the transition?

  • Request form for temporary permit (formerly called permission to work)
  • Online application from out-of-state licensees (for reciprocity or licensure by exam)
  • Online list of licensed barber schools